Designing Service Processes to Unlock Value


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Add to Add to collection s Add to saved. Field Selected Resources Allon, G. An empirical study of the fast-food drive-thru industry based on structural estimation models. Bettencourt, L. Client co-production in knowledge-intensive business services. California Management Review 44 4 , — Bitner, M. Implementing successful self-service technologies. Academy of Management Executive 16 4 , 96— Buell, R. The labor illusion: How operational transparency increases perceived value.

Management Science 57 9 , — Campbell, C. From self-service to superservice: A resource mapping framework for co-creating value by shifting the boundary between provider and customer. Information Systems and E-Business Management 9 2 , — Chace, Z.

Design Thinking as a Strategy for Innovation

A man. Deepen your design thinking skills and advance your practice. Gain the skills and frameworks you need to foster creative collaboration and unleash the potential of a team. Learn how to scale design thinking across your organization. Design thinking applied to organizations and systems. Understand your audience, prototype your story, and inspire others to follow your lead.


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Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value
Designing Service Processes to Unlock Value Designing Service Processes to Unlock Value

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