Telephone Skills for Professionals in Health Care


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The field of public health is concerned with improving the health of individuals, communities and families — locally, nationally and globally. Epidemiologists are central to this endeavor, responsible for conducting scientific research into diseases to develop solutions, devise preventative measures, and design ways to educate others.

Within this varied practice, epidemiologists may work in diverse arenas, such as infection control, health policy, and disease management. The quickly aging U. With career growth reaching nearly 50 percent between and , it is an exciting time to enter the field. Home health aides offer an assortment of supportive care services to patients in their own homes or in other settings e.

These services range from assisting with daily living activities e. Entry into the career typically only requires a high school diploma and on-the-job training.


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Dental hygienists are licensed medical professionals who treat oral diseases and help patients maintain good oral health. Under the supervision of a dentist, they help manage patient care and treatment plans, take X-rays, and educate patients on proper oral hygiene techniques. A rapidly growing field, dental hygienists are expected to see 33 percent job growth between and Prospective students can enter the field relatively quickly, with a two-year degree and passing required written and clinical examinations.

Nursing is one of the largest health fields, with more than 2. Registered nurses are licensed to provide and coordinate patient care in every health care setting, such as hospitals, skilled nursing facilities, and schools. They perform physical exams, conduct patient assessments, administer medications, counsel patients and families, and supervise medical care provided by licensed vocational nurses and certified nursing assistants.


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Nursing offers a spectrum of specializations e. An associate degree, clinical training and successful completion of a national examination are the common minimum educational requirements to employment. According to the Bureau of Labor Statistics, health care occupations requiring a master's degree are projected to grow by The specific field of practice, specialty, and setting often determines the skills required within the medical and health industries. Health careers rely on strong knowledge of science and the specific area of practice, such as nursing, public health, medicine, or pharmacy, to name a few.

However, there is a common set of core skills that all health care professionals should possess. The ability to communicate clearly and accurately with others through face-to-face, telephone, written or other formats. Specialized knowledge and skills in the medical field, such as taking a blood sample or performing an X-ray.

In order to practice, many health care professions require licensure, which is different from credentialing or certification. Licensing is the process of receiving approval from a regulating body to legally work or practice medicine in a specific discipline.

Medical and Health Degrees and Career Paths

The health care industry is home to a broad range of certification options for both clinical and administrative professionals. They are available in a diverse range of specializations, including cardiovascular technology, medical assisting, nutrition, medical billing, respiratory therapy, diagnostic imaging, and health care administration. Below is a brief list of certifications available in nursing, allied health careers, medical assisting, and health care administration.

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Certifications typically have to be renewed on a regular basis and require continuing education. Medical and health professionals use a variety of tools, most of which are specific to their specialty area and field of practice, whether the individual works in a clinical or administrative position, and the type of patient care. Below is an example list of tools used frequently in clinical care settings. The coordination of patient care — from administration to billing — is largely managed with technological and software solutions.

The table below offers a sample of the software used in medical billing, patient records management, and clinical care organization. The medical and health industry not only has some of the fastest-growing occupational fields in the country, but some of the best paying as well. The specialized nature of providing medical services, coupled with the increasing need for medical care has led to booming salary levels across almost every occupation.

The best paying salaries are reserved for individuals with advanced or professional degrees who provide advanced levels of medical care — such as surgeons, psychiatrists, dentists, and optometrists. However, opportunities for a well paying career exist at all degree levels.

Below is a list of some of the best earning medical and health careers, regardless of educational attainment. As of , more than 12 million individuals are employed in medical and health-related occupations in the U. And, health care employment will continue to gain a greater share of the total workforce in the U.

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There are three major factors driving this growth:. Aging Population: According to the U. Census Bureau, the number of individuals aged 65 and over is projected to reach nearly 84 million, which is almost double the 43 million in The aging populace will require additional health care services, including preventative- and long-term care assistance. Health Care Laws: The Affordable Care Act has altered the landscape of patient care, providing a greater percentage of the population with medical benefits — which means more medical visits and demand for services.

Advancing Technology: Some experts label it Health 2. Companies and the federal government alike are funneling money into health care IT — from digitizing health records to medical translation apps to patient data analysis. Below is a list of the fastest growing medical and health occupations to , according to the Bureau of Labor Statistics. As noted above, the medical and health sectors are extremely diverse with career avenues available in clinical, administrative and research practices. The table below includes the educational requirements, salary and projected job growth for a selected list of health-related careers.

ACH - Academy of Communication in Healthcare

You're about to search for degree programs related to a career that you are researching. It's important to recognize that a degree may be required for a career or increase your chances of employment but it is not a guarantee of employment when you complete your degree. Was this page helpful? Certified Registered Nurse Anesthetist Certified Registered Nurse Anesthetists provide anesthesia services to patients in a variety of health care settings, such as hospitals, surgical centers, plastic surgery offices, dental practices, and delivery rooms.

Medical Assistant Medical assistants are multidisciplinary experts that perform a range of administrative and clinical duties in different health care settings, such as hospitals, ambulatory care centers, rehabilitation facilities, or private physician offices. Epidemiologist The field of public health is concerned with improving the health of individuals, communities and families — locally, nationally and globally.

Health professionals: skills opportunities and challenges (2016)

Home Health Aide The quickly aging U. Identifies ten role shifts needed by managers who want to add significant value to their organizations and enhance their employability. A goldmine of approaches for your service excellence initiative, helping you build a service-oriented culture and focusing all employees on service excellence and continuous service improvement. Telephone Skills for Professionals in Health Care.

Resolving Complaints for Professionals in Health Care. For frontline employees, shows that customer complaints are a second chance to make things right. Builds tact, compassion, creative problem-solving and follow through. How you can personally influence the quality of your relationships with others to enhance job satisfaction, customer satisfaction and workplace harmony. A webinar recording and facilitator guide that helps leaders and teams reconnect to their purpose and become more fulfilled and gratified in their work.

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Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care Telephone Skills for Professionals in Health Care
Telephone Skills for Professionals in Health Care

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