VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)


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Ref legal event code : ST. The voice server 4 exchanges voice messages with users and has a neural network programme 43 using biometric analysis by Markov techniques to determine the user 1 age and adapt the responses including to divert young callers to suitable officials 5,6 if access to sites not permitted to young people is requested. Age ranges. The module for example determines whether the user is a child, that is to say a person whose voice has not mutated, or an older person. Depending on the type of applications and the acceptable error probability, the number of age and width slices may be more or less important.

A mood of the user. A particular class can for example be assigned to users whose voice betrayed a nervousness above average. Modification of the offer by the application Adapting the presentation of the offer, for example adaptation of voice menus, forms of politeness, language, style, language, the synthesized voice, etc..

Limiting the supply to users of certain categories, for example to minors. Verification of authorization to access certain Internet or WAP pages. Automatically connect users of certain categories with some type of agents. For example, older users can be connected automatically with a human agent, presumed less intimidating, while juveniles may be connected primarily with an agent offering a games menu with a "playful" voice.

Determining the priority of treatment in a call center priority given to large users, or those whose voice reflects a nervousness, etc.. Un exemple de dialogue entre un utilisateur 1, ici un enfant de 10 ans, et un serveur vocal interactif 4 d'un prestataire de service, ici une agence de location de voitures, pourrait prendre la forme suivante: An example of a dialogue between a user 1, here a 10 year old child, and an interactive voice server 4 of a service provider, here a car rental agency, could take the following form: Serveur 4: Que puis-je pour vous?

Server 4: What can I do for you? Utilisateur 1: Je souhaite louer une voiture User 1: I want to rent a car Serveur 4: Quel type de voiture?

Server 4: What kind of car? Server 4 having determined that the user 1 is, with a greater than a predetermined threshold probability, minor : Unfortunately, car rental is reserved for licensees driving. Would you like to participate in our competition? Method according to the preceding claim, wherein said server 4 is an Internet server, the access to certain pages of the server being forbidden to users of at least one predefined age category.

The method of claim 1, wherein said server 4 is an interactive voice server, said voice replicas being replicas, said at least certain replies of the server being generated with the aid of a voice synthesizer , said parameters biometric of the user is obtained from the voice of said user. Method according to one of the preceding claims, wherein said age category to which said user is determined using a neural network Method according to the preceding claim, characterized in that said age category is determined with the aid of a neural network during an operation in two phases, the first phase being a phase of segmentation of samples of speech, a second phase decoding phase according to the determined segments.

Method according to one of Claims 4 or 5, characterized in that said age category is determined with the aid of a multirate neural network. Method according to the preceding claim, wherein said neural network has been trained by means of a sample of users representative of the users 1 of said server. The method of claim 3, wherein said age category said user belongs is determined with the aid of a Hidden Markov Model combined with a Viterbi decoder. Method according to one of the preceding claims, comprising a step of identifying the caller and checking in a database 45 the profile linked to the calling user 1 , said profile allowing to confirm or refute said user rating category 1.

Method according to one of the preceding claims, wherein the replica of the user 1 comprising images of said user, said biometric parameters of the user including parameters of said images of said user. Method according to one of the preceding claims, wherein at least one reply generated by said server 4 is a function of at least one of said categories to which the user belongs 1. Method according to the preceding claim, wherein the shapes of politeness adopted by said server 4 are a function of at least one of said categories to which the user belongs. Method according to one of the preceding claims, wherein the access to at least certain services offered by said server 4 is refused to users 1 belonging to certain of said predetermined categories.

Method according to the preceding claim, wherein the access to at least certain services offered by said server is refused to users 1 belonging to a predetermined age category. Method according to one of the preceding claims, wherein the access to at least services offered by said server 4 for the users of certain of said predetermined categories is subjected to additional conditions. Method according to one of the preceding claims, wherein the offer made available by said server 4 is a function of said category to which the user 1.

Method according to one of the preceding claims, wherein said server 4 interrupts said connection when the user 1 belongs to certain of said predetermined categories. Method according to one of the preceding claims, wherein said user 1 is automatically connected with a predetermined agent 5, 6 when said server 4 determines that he belongs to one or to one of said predetermined categories.

Method according to the preceding claim, wherein said user 1 is connected with a human agent when said server 4 determines that he belongs to certain of said predetermined categories, the method thus allowing to screen calls towards this agent. Server according to the preceding claim, further comprising a neural network capable of determining according to biometric parameters to which age category said user belongs.

Voice server according to the preceding claim, further including caller identification means 41 and a data bank 45 of caller profiles. Computer data carrier loadable into the internal memory of a telecommunications server to make it execute the method of one of claims 22 to EP EPB1 en DE DET2 en EPB1 en.

ATT en. DET2 en. USB2 en. Method for controlling access to a data communication network, with user identification. DED1 en. Cox et al. USB1 en. System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries.

Method and system for making a charged telephone call during an Internet browsing session. Web-based, hosted, self-service outbound contact center utilizing speaker-independent interactive voice response and including enhanced IP telephony. AUB2 en. JPB2 en. Speech recognition method and system for determining the status of the outgoing telephone call.

Customer satisfaction analysis of caller interaction event data system and methods.

Behavioral adaptation engine for discerning behavioral characteristics of callers interacting with an VXML-compliant voice application. Ref legal event code : EP. Ref country code : IE. Ref country code : FR. Ref legal event code : PLFP. Year of fee payment : 4. Ref country code : DE. Ref legal event code : R Country of ref document : DE. Ref country code : LT. Ref legal event code : MG4D. Ref country code : NL. Ref legal event code : MP. Ref legal event code : MK Ref country code : BE.

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(PDF) Web services and speech-based applications | José Rouillard - cojobocile.tk

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Device Independence and Multimodal Interaction on the Web

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Ref country code : LU. Ref country code : CY. Ref country code : HU. Ref country code : MT. Ref country code : MK. Year of fee payment : 6. Payment date : Ref country code : TR. Ref country code : AL. The method involves receiving an access link to download an application, and restituting a message suggesting user of terminal to download the application by the link.

Data architecture likely to comprise contact identifiers is determined, and an identifier memorized in the structure is selected. A domain name comprising indication of operating system of the terminal is generated from the identifier. The domain name is sent to a server i. Electronic numbering domain name system server, to provide an access link corresponding to the name, where the link is provided by the server. Independent claims are also included for the following: 1 a computer program comprising instructions for executing a method for suggesting an application implemented by a terminal 2 a computer readable recording medium comprising instructions for executing a method for suggesting an application implemented by a terminal 3 a device for suggesting an application in a terminal 4 a system for suggesting application.

The present invention is in the field of distribution of applications on terminals mobile, TV, phone home, Overall, the number of applications available on the market increases exponentially. Therefore, it is difficult for the user of a terminal to identify the applications that suit him, let alone those compatible with their device.

Correspondingly, when a company offers a new application, it is desirable that it can notify users with a compatible handset availability.

VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)
VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)
VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)
VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)
VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)
VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)
VoiceXML. Le langage daccès à Internet par téléphone. (French Edition) VoiceXML. Le langage daccès à Internet par téléphone. (French Edition)

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